Reducing the Threat of Coronavirus

Casa Colina Hospital and Centers for Healthcare is committed to providing a safe and secure environment to everyone who enters our doors. Because there are growing concerns about the potential spread of Coronavirus, and in an effort to keep our patients, staff, physicians, volunteers, and associates as safe as possible by preventing the spread of germs, we are sharing some important information regarding temporary changes to our visitation policy and more.

CURRENT VISITATION RESTRICTIONS:

Due to concerns over the spread of Coronavirus, our Infectious Disease experts have requested that we institute a No Visitation policy to best protect our most vulnerable patients.

As of March 20, 2020, at 12 p.m., all visitation to Casa Colina Hospital and Centers for Healthcare and its satellite locations, (with the exception of the Padua Village Homes), has been postponed until further notice. This means individuals or families visiting both our inpatients AND those escorting outpatients to appointments across our various centers.

Locations affected will include our Medical-Surgical Wing, Intensive Care Unit, Acute Rehabilitation Wing, Transitional Living Center (TLC), Outpatient Center, Physician Clinics, Children’s Services Center, Adult Day Healthcare Center, Diagnostic Imaging Center, Audiology Center, Azusa Center, Casa Colina at Rancho Piño Verde, and Casa Colina at Apple Valley. The only exceptions to this new directive will be end-of-life preparation, discharge planning, and family training.

Outpatient services will maintain normal hours of operation, and outpatients are encouraged to show up for their appointments. Those requiring assistance will be met by a staff member outside and escorted inside the building to their appointment. This includes appointments for our Outpatient Center, Physician Clinics, Children’s Services Center, Adult Day Healthcare Center, Diagnostic Imaging Center, Audiology Center, and Azusa Center.

Patients being dropped off for day treatment at our Transitional Living Center who require assistance will be met by staff outside the TLC entrance and escorted in.

This is a temporary, but necessary, change in policy. We are highly aware of the impact this will have on families and patients and will do everything we can to ensure the situation is handled as sensitively as possible. It is imperative that we do everything within our power to protect our patients and maximize their recovery while protecting our valued staff.

Thank you for your cooperation during this challenging time. If you have a specific question regarding this new policy, please call 909/596-7733 and select “0” to speak to our operator, who can direct your call to the appropriate party.

GUIDELINES FOR OUR OUTPATIENTS AND COMMUNITY MEMBERS:

  • If you are a patient and have recently been sick, please ensure you are free of fever for 72 hours before visiting Casa Colina’s Pomona campus or any of its satellite locations.
  • If you are a patient and have been experiencing a cough or fever, please do not visit Casa Colina’s Pomona campus or satellite locations. Please remain at home and contact your primary care provider for care recommendations.
  • All outpatients will be screened by Casa Colina staff upon arrival before participating in programs or appointments at all our locations. Screenings include asking if you have a fever, cough, or trouble breathing, or if you have been exposed to others who have. We will also take your temperature before allowing admittance into our facilities.
  • Please use the hand sanitizing stations available at our Pomona campus and satellite location lobbies, or visit one of our bathroom facilities to wash your hands with soap and warm water for at least 20 seconds before your scheduled appointment.
  • All outside events and group meetings held at Casa Colina or any of its satellite locations not directly related to patient care (i.e. support groups and community seminars) are canceled until further notice.
  • Healthy vendors are allowed on campus and satellite locations for medically necessary appointments that are related directly to patient care. Vendors will be screened and have their temperature taken before being permitted to enter any facilities.
  • Use of the Casa Colina Cafe is currently limited to Casa Colina staff only.

PADUA VILLAGE HOMES:

If you are visiting a client at one of our Padua Homes, please provide 2 hours advance notice before picking up your loved one. At this time, we discourage visitation inside the home unless absolutely necessary.

STATE AND FEDERAL RESOURCES:

Casa Colina Hospital and Centers for Healthcare follows the recommendations and guidance of the Centers for Disease Control (CDC), LA County Department of Public Health, and state and local governments. We ask for and appreciate our patients’ and visitors’ cooperation and understanding if/when we are required to make changes to our current infection control policies. All modifications to our visitation policy are made out of genuine concern for the health and safety of our patients, staff, volunteers, associates, and community.

If you have questions about COVID-19, here are some online resources to help you:

Los Angeles County Department of Public Health:

http://publichealth.lacounty.gov/media/Coronavirus/

Centers for Disease Control:

Centers for Disease Control - www.cdc.gov/coronavirus/2019-ncov/index.html

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