Ensuring the Quality of Our Care

Casa Colina Hospital in Pomona, CA

Casa Colina Hospital and Centers for Healthcare is accredited by the Joint Commission (previously known as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and has been awarded its Gold Seal of Approval. This agency serves to help ensure and monitor the quality and safety of patient care in hospitals and clinics. Our hospital is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733 x3410. We will endeavor to address your concerns as promptly as possible. If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact the Joint Commission by calling them at 630/792-5000, submitting a complaint online, faxing 630/792-5636, or writing to the Joint Commission at:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

You may also file a complaint with the California Department of Public Health Services, regardless of whether you use the hospital's grievance process:

California Department of Public Health Services
Health Facilities Inspection
Los Angeles Specialty Offices
L.A. County Acute & Ancillary Unit
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
800/228-1019; 626/312-1104