Casa Colina Hospital and Centers for Healthcare is pleased to announce
it has received the Healthgrades 2020 Outstanding Patient Experience Award.
This distinction recognizes Casa Colina Hospital as being among the top
5% of hospitals nationwide for overall patient experience. The honors
are the result of survey research conducted by Healthgrades, an online
resource connecting healthcare consumers and physicians.
Given for calendar year 2020, the award evaluates hospital performance
by surveying real patients and scoring a variety of aspects of the care
experience, focusing on patients’ perspectives of their care. Survey
topics range from cleanliness and noise levels in patient rooms to physician
and nurse communication. The measures also include whether a patient would
recommend the hospital to friends or family. (Learn more about Healthgrades’
hospital quality methodologies.)
“From our inpatient medical, surgical, and rehabilitation care, to
our children’s services, diagnostic imaging, and housekeeping services,
Casa Colina is committed to improving the patient experience across our
entire organization,” said Felice L. Loverso, PhD, Casa Colina President
and CEO. “Creating a safe, positive, and comfortable care experience
for our patients and their families will always be priority number one.”
In an ongoing effort to improve quality of care, in 2019 Casa Colina created
its Patient and Family Advocacy Council, which gives patients and families
the chance to educate clinicians and administrators about real patient
experiences. According to Casa Colina, the goal of the council is to “create
a culture of collaboration and transparency, where patients and their
loved ones are empowered to influence their medical care in a meaningful
way.”
“Patient experience plays a huge role in the perception of the care
a patient receives, and it is important that hospitals continue to learn
from and evolve their patient experiences. It is also equally important
that consumers access this information and do their research when determining
where to receive care,” said Brad Bowman, MD, Chief Medical Officer
at Healthgrades.