For the Seventh Consecutive Year, Casa Colina Receives Healthgrades Outstanding Experience Award

 
FOR IMMEDIATE RELEASE: 
 

For the Seventh Consecutive Year, Casa Colina Receives Healthgrades Outstanding Experience Award

One of only four hospitals in L.A. County to earn this prestigious national recognition for 2026 

POMONA, Calif., May 19, 2026 – Casa Colina Hospital and Centers for Healthcare is proud to announce that it has received the Healthgrades Outstanding Patient Experience Award for 2026. The award recognizes hospitals that provide an overall outstanding patient experience based on survey data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). 

This year, Casa Colina Hospital was one of only four hospitals in Los Angeles County to receive it and one of just two in Los Angeles County to receive it for seven years annually. 
 
Each year, Healthgrades evaluates thousands of hospitals that submit patient experience surveys to the Centers for Medicare and Medicaid Services (CMS). Of those, Casa Colina Hospital outperformed its peers to achieve the award. According to these surveys, Casa Colina Hospital boasts an 85% Patient Experience Rating (18% above the national average). 

Real patients determine the results of these surveys. Questions focus on patients’ perspectives of their care in the hospital, from nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.  
 
“We’re proud to be recognized with this meaningful award for the seventh year running,” says Kelly Linden, Casa Colina President and CEO. “It’s just another testament to the patient experience at Casa Colina. We always strive to provide the best treatment for our patients and their families, and we understand that their feedback truly matters.”  
Casa Colina continually seeks to improve the patient experience through a variety of ways. In addition to participating in surveys such as the HCAHPS, Casa Colina invites former patients to tell their stories and help improve the patient experience through its Patient & Family Advocacy Council (PFAC). The PFAC gives patients and their families or caregivers the opportunity to educate Casa Colina clinicians and administrators about their own real patient experiences in an effort to increase the overall quality of care at Casa Colina. 

About the Healthgrades Outstanding Patient Experience Award 

Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for patients during their hospital stay. For its 2026 analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from nearly 4,000 hospitals across 10 patient experience measures.*  

"Better patient experiences are correlated with better health outcomes, which is why patients should always strive to seek care at a facility with a clear dedication to high-quality, patient-centered care,” said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. “As an Outstanding Patient Experience Award recipient, Casa Colina and Centers for Healthcare sets the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered, and confident throughout the care journey.”  

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and view the Outstanding Patient Experience Award Methodology. A patient-friendly overview of Healthgrades’ complete methodology is also available here.   

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About Casa Colina Hospital and Centers for Healthcare  
 
Casa Colina Hospital and Centers for Healthcare is a nonprofit provider of specialized medical and rehabilitative care for people of all ages with disabling conditions resulting from accidents, disease, or illness. Its continuum of care includes medical-surgical and intensive care, acute rehabilitation, residential rehabilitation, and long-term residential care. Outpatient services include orthopedic and neurologic rehabilitation, physician clinics with nearly 30 medical specialties, children’s services, diagnostic imaging, laboratory, audiology, and day treatment. Casa Colina is also home to a research institute, adaptive recreation and wheelchair sports program, and several residency programs. Located in Pomona, with satellite outpatient services in nearby Azusa and Monrovia, Casa Colina has proudly served the Southern California community and beyond for 90 years. Visit www.casacolina.org to learn more. 

About Healthgrades 

Healthgrades is dedicated to empowering meaningful connections between patients, doctors, and hospitals. As the #1 platform for finding a doctor and a leader in healthcare transparency, they help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. 

For over 20 years, their health system, group practice, and life sciences marketing solutions have helped Healthgrades partners reach and engage consumers on their way to the doctor. 

Healthgrades is part of RVO Health, the largest consumer health and wellness audience online across its brand portfolio, including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central and Bezzy, which touch every part of the health and wellness journey. RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives each month.