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Accreditation

Casa Colina Hospital and Centers for Healthcare works to attain accreditation for applicable services across our continuum of care. Casa Colina has received accreditation from the following agencies, which help to ensure the quality and safety of patient care in healthcare settings.

Casa Colina Hospital

joint commission seal of approvalCasa Colina Hospital is accredited by the Joint Commission (previously known as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and has been awarded its Gold Seal of Approval.

This agency serves to help ensure and monitor the quality and safety of patient care in hospitals and clinics. Our hospital is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733 ext. 3410. We will endeavor to address your concerns as promptly as possible. If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact the Joint Commission by calling them at 630/792-5000, submitting a complaint online, faxing 630/792-5636, or writing to the Joint Commission at:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

You may also file a complaint with the California Department of Public Health Services, regardless of whether you use the hospital's grievance process:

California Department of Public Health Services
Health Facilities Inspection
Los Angeles Specialty Offices
L.A. County Acute & Ancillary Unit
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
800/228-1019; 626/312-1104

Transitional Living Center

carf accreditationThe Casa Colina Transitional Living Center is accredited by the Commission on Accreditation of Rehabilitation Facilities, CARF International. The Commission assists service providers in improving the quality of their services, demonstrating value, and meeting internationally recognized organizational and program standards.

The accreditation process applies sets of standards to service areas and business practices during an on-site survey. Accreditation, however, is an ongoing process, signaling to the public that a service provider is committed to continuously improving services, encouraging feedback, and serving the community. Accreditation also demonstrates a provider's commitment to enhance its performance, manage its risk, and distinguish its service delivery.

If you feel the care provided at the Casa Colina Transitional Living Center has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact the office of the President & CEO at Casa Colina Hospital and Centers for Healthcare at 909/596-7733, ext. 2300.

Diagnostic Imaging Center

At the Casa Colina Diagnostic Imaging Center, we understand the importance of providing safe and high-quality imaging services. That’s why our Imaging Center has voluntarily undergone accreditation by the American College of Radiology (ACR) for Mammography, Ultrasound, CT, MRI, and Nuclear Medicine.

acr mammographyacr ultrasoundacr ctacr mriacr nuclear medicine

This ensures:

  • Our facility has undergone a rigorous review process and meets nationally accepted standards of care.
  • Our personnel are well qualified to perform your procedure and interpret your medical images.
  • Our equipment is assessed by a medical imaging expert who verifies that it functions properly, takes optimal images, and utilizes appropriate radiation dose levels.

You have the right to submit your concerns about this facility’s radiology imaging and treatment services.

Most complaints are most effectively addressed directly with the facility performing the examination. Therefore, the ACR encourages you to address safety and quality of care concerns with the leaders of this accredited facility. You may directly contact the ACR to report a serious complaint if you feel that your concerns have not been adequately addressed by the facility.

Complaints regarding personal disputes, billing and insurance issues or other criminal related activity should be reported to the appropriate local, state or federal authorities.

All serious complaints must be submitted to the ACR in writing and include the following information:

  • Consumer’s name, address and telephone number
  • Consumer’s signature (if reported by the consumer)
  • Name and location of the ACR-accredited facility where the imaging exam was performed
  • Description of the complaint

Please send complaints to:

American College of Radiology
Attn: Accreditation Program Patient Complaints
1891 Preston White Drive
Reston, VA 20191

If you would like to submit your complaint electronically please visit www.acraccreditation.org/resources.

For more information on our Diagnostic Imaging Center’s accreditation, please call 909/596-7733, ext. 4541.

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