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Accreditation

Casa Colina Hospital and Centers for Healthcare works to attain accreditation for applicable services across our continuum of care. Casa Colina has received accreditation from the following agencies, which help to ensure the quality and safety of patient care in healthcare settings.

Joint Commission

joint commission seal of approvalCasa Colina Hospital is accredited by the Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care in hospitals and clinics.

Casa Colina Hospital has earned the Joint Commission Gold Seal of Approval for the Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects our commitment to providing safe and quality patient care. This accreditation applies to patient care in our Acute Rehabilitation Wing, Medical-Surgical Wing, Outpatient Centers in Pomona and Azusa, Physician Specialty Clinics, Diagnostic Imaging Center, and Children’s Services Center, as well as Laboratory services.

American Academy of Orthopaedic Surgeons Joint Commission certification logo

Casa Colina Hospital has also earned the Joint Commission Disease Specific Certification for Advanced Hip and Total Knee Replacement in our Revive Joint Replacement Program. This ensures Casa Colina Hospital has met and seeks to maintain the Joint Commission’s high standards in providing orthopedic care.

Our hospital is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733 ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact the Joint Commission directly by calling 630/792-5000, submitting a complaint online, faxing 630/792-5636, or writing:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

You may also file a complaint with the California Department of Public Health Services, regardless of whether you use the hospital's grievance process:

California Department of Public Health Services
Health Facilities Inspection
Los Angeles Specialty Offices
L.A. County Acute & Ancillary Unit
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
800/228-1019; 626/312-1104

Commission on Accreditation of Rehabilitation Facilities (CARF)

carf accreditationCasa Colina Hospital and the Casa Colina Transitional Living Center (TLC) are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), CARF International. CARF assists service providers in improving the quality of their services, demonstrating value, and meeting internationally recognized organizational and program standards.

Casa Colina Hospital has earned this accreditation for its inpatient rehabilitation unit and outpatient therapies (Pomona and Azusa). Casa Colina’s TLC has earned this accreditation for its short-term residential rehabilitation, day treatment, and home and community services, including specialty accreditation for its Brain Injury Programs. CARF accreditation indicates competitive distinction and assures consumers that Casa Colina Hospital and Casa Colina TLC rehabilitation programs and facilities are of the highest quality.

Casa Colina Hospital and the Casa Colina Transitional Living Center are committed to providing safe and quality care to all patients served. If you feel the care provided at these facilities has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact CARF directly by calling 866/510-2273, submitting a complaint online, emailing feedback@carf.org, faxing 520/318-1129, or writing:

Commission on Accreditation of Rehabilitation Facilities
6951 East Southpoint Road
Tucson, AZ 85756-9407


Please include the name of the service provider, its city and state or province, and your own name and complete address so that CARF may acknowledge your feedback. CARF's office hours are 8:00 a.m. to 4:30 p.m. MST, Monday through Friday, except holidays.

American College of Radiology (ACR)

The Casa Colina Diagnostic Imaging Center has earned accreditation from the American College of Radiology (ACR) for Mammography, Ultrasound, CT, MRI, and Nuclear Medicine.

acr mammographyacr ultrasoundacr ctacr mriacr nuclear medicine

This ensures:

  • Our facility has undergone a rigorous review process and meets nationally accepted standards of care.
  • Our personnel are well qualified to perform your procedure and interpret your medical images.
  • Our equipment is assessed by a medical imaging expert who verifies that it functions properly, takes optimal images, and utilizes appropriate radiation dose levels.

Our Diagnostic Imaging Center is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact the ACR directly by submitting a complaint online or writing to them at:

American College of Radiology
Attn: Accreditation Program Patient Complaints
1891 Preston White Drive
Reston, VA 20191

All serious complaints must be submitted to the ACR in writing and include the following information:

  • Consumer’s name, address and telephone number
  • Consumer’s signature (if reported by the consumer)
  • Name and location of the ACR-accredited facility where the imaging exam was performed
  • Description of the complaint

Clinical Laboratory Improvement Amendments (CLIA)

CLIA seal of approval
Casa Colina Hospital’s laboratory services have earned certification from the Clinical Laboratory Improvement Amendments (CLIA). Regulated by the Centers for Medicare & Medicaid Services (CMS), CLIA regulations support quality laboratory testing and include federal standards applicable to all U.S. facilities or sites that test human specimens for health assessment, or to diagnose, prevent, or treat disease.

Our laboratory is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, you may report a complaint about a laboratory by contacting the California Department of Public Health, Laboratory Field Services directly by submitting a complaint online, calling 213/620-6160, emailing lfslabcomplaints@cdph.ca.gov, faxing 213/620-6565, or writing:

California Department of Public Health
Laboratory Field Services - Complaints
320 W 4th St Ste 890
Los Angeles, CA 90013-2398


Please include any supporting documentation so that they can conduct a thorough review of your complaint.

College of American Pathologists (CAP)

CAP seal of approvalCasa Colina Hospital’s laboratory services are accredited by the College of American Pathologists (CAP) Laboratory Accreditation Program. Authorized by the Centers for Medicare & Medicaid Services (CMS), the CAP Laboratory Accreditation Program helps laboratories:

  • Maintain accuracy of test results and ensure accurate patient diagnosis.
  • Meet required standards from CLIA, FDA and OSHA. CAP requirements commonly exceed these standards, bolstering patient care and safety.
  • Manage rapidly evolving changes in laboratory medicine and technology
  • Exchange ideas and best practices among pathology and laboratory medicine peers.
  • Offer professional development and learning opportunities for laboratory staff.

Our laboratory is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

California State Board of Pharmacy

Casa Colina’s pharmacy services are licensed by the California State Board of Pharmacy. The Board of Pharmacy protects and promotes the health and safety of Californians by pursuing the highest quality of pharmacist’s care and the appropriate use of pharmaceuticals through education, communication, licensing, legislation, regulation, and enforcement.

Our pharmacy is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Administration at 909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, you may report a complaint to the California Board of Pharmacy by submitting a complaint online, calling 916/518-3100, or printing a complaint form in English or Spanish and mailing to:

Board of Pharmacy
Attention: Complaint Unit
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833


To help the board evaluate your complaint, please provide as many details as possible. Include copies of any related documentation, such as prescriptions, invoices, or correspondence.

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