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Visitation Policy

Due to ongoing concerns over Covid-19, Casa Colina Hospital and Centers for Healthcare requires all visitors to comply with Los Angeles County Department of Public Health regulations, as outlined below. These regulations apply to healthcare facilities in Los Angeles County and supersede the recently relaxed California Department of Health regulations regarding indoor masking.

The Los Angeles County Department of Public Health continues to require the use of facemasks within healthcare facilities, regardless of vaccination status. Please wear a facemask while visiting Casa Colina Hospital and Centers for Healthcare. Masks and temperature screenings are required at all locations. Masks will be provided for those who do not have one.

In addition to mask requirements, Casa Colina Hospital inpatient and Transitional Living Center resident visitation will be permitted only when:

1) Visitors can show physical or electronic proof of full Covid-19 vaccination, matched with a valid proof of identification. Full vaccination means 2 doses of the Pfizer or Moderna vaccines or 1 dose of the Johnson & Johnson vaccine. (Booster doses are not required.)

2) Unvaccinated or partially vaccinated visitors can show documentation of a negative Covid-19 test performed no more than 48 hours prior to each visit for PCR tests or 24 hours prior for antigen (“rapid”) tests. (Home tests are approved for this purpose only if performed in the Casa Colina Hospital lobby in the presence of a staff member.)

3) If visitors have had a positive Covid-19 test within the past 90 days and can provide documentation confirming recovery and release from isolation, the need for testing will be waived.

Please see below for visiting hours and other details by treatment area and location.

Medical-Surgical Wing & Intensive Care Unit

Medical-Surgical/ICU patients may have two healthy visitors at a time in their room during normal visiting hours (10 a.m. - 8 p.m., 7 days per week). No advanced scheduling is required. Visitors must be 14 or older.

Acute Rehabilitation Wing

Acute Rehabilitation Wing patients may have two healthy visitors at a time in their room during normal visiting hours (10 a.m. - 1 p.m. and 5 - 8 p.m., Monday through Friday; 10 a.m. - 8 p.m., Saturday and Sunday). No advanced scheduling is required. Visitors must be 14 or older.

Hospital Surgical Services

Individuals accompanying surgical patients must wait outside unless required for the safety of the patient or requested by the healthcare provider.

Transitional Living Center

Visiting hours in our Transitional Living Center are 12 - 1 p.m. and 3 - 9 p.m. Monday through Friday, and 10 a.m. - 9 p.m. Saturday and Sunday. All visitation must take place outside patient rooms in our common indoor and outdoor areas. Visitors under the age of 14 must be accompanied by an adult.

Outpatient Services

Individuals accompanying patients must wait outside unless required for the safety of the patient or requested by the healthcare provider. This policy applies to our Pomona Outpatient Center, Physician Specialty Clinics, Audiology Center, and Diagnostic Imaging Center, as well as the Casa Colina Azusa Center.

Children’s Services Center

Children and their parent/guardian are asked to wait outside the building to be screened before entry. Please call 909/596-7733, ext. 4200 if a staff member does not come outside to assist you in a timely manner. Parents are permitted to accompany their child in the session or waiting area provided there is space to adequately social distance. All family members and clients over 2 years of age are required to wear a mask.

Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde

The Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde programs are currently offering outdoor family visitation. Visitation must be scheduled in advance with case management or administration, and visits are limited to one per week. Visitors will be screened and provided with appropriate personal protective equipment prior to and during each visit. We encourage individuals planning to visit to contact the program(s) in advance to ask about additional visit-related precautions.

Padua Village

At this time, Padua Village does not allow visitors that are not essential to the running of the home or to the residents’ healthcare. If you are requesting to visit a client, we ask that you make arrangements ahead of time with house management to determine the appropriate steps.

Casa Colina Café

The Casa Colina Café is currently available to all patients and visitors who meet regulations for inpatient hospital visitation outlined in this Visitation Policy.

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We understand how important family and friends are to a patient’s recovery. In addition to limited visitation, we will continue to work closely with our inpatients to connect them with their support network through digital platforms such as FaceTime, Skype, and WhatsApp.

Thank you for your cooperation during this challenging time. If you have a specific question regarding our visitation policies, please call 909/596-7733 and select “0” to speak to our operator, who can direct your call to the appropriate party.

Our Continuum of Care