Casa Colina Hospital: Top 10% in the U.S. for Patient Experience - 6th Consecutive Year

Local Leader Recognized for Consistent Patient Satisfaction and Clinical Excellence 

POMONA, Calif., May 14, 2025 – Casa Colina Hospital and Centers for Healthcare announced today its recognition as a 2025 Outstanding Patient Experience Award™ recipient by Healthgrades, the #1 site Americans use when searching for a doctor or a hospital. This prestigious award places Casa Colina among the top 10% of hospitals nationwide for patient experience for the sixth consecutive year, a distinction shared by only three hospitals in all of Los Angeles County in 2025, and remarkably, only one of two to achieve this level of consistent excellence for six straight years. This achievement underscores Casa Colina’s unwavering commitment to compassionate, patient-centered care. 

"Achieving a top 10% national ranking for patient experience for the sixth consecutive year is an incredible honor and a direct result of the collective dedication of our entire Casa Colina team," stated Kelly Linden, President and CEO. "We have made significant investments in enhancing our patient-centered processes, fostering a culture of empathy, and empowering our staff to provide exceptional care. This award validates those efforts and inspires us to continue raising the bar." 

In addition to this esteemed recognition for patient experience, Casa Colina has consistently demonstrated exceptional performance across numerous key service areas, earning several additional distinctions from Healthgrades. These include being named among America's 100 Best Hospitals for Spine Surgery for four consecutive years and receiving the Healthgrades Spine Surgery Excellence Award for three years in a row (2022-2024), placing them among the Top 10% in the Nation for Spine Surgery for three consecutive years (2022-2024). Furthermore, Casa Colina has been recognized as a Five-Star Recipient for Total Knee Replacement for six years running (2019-2024) and for Spinal Fusion Surgery for four consecutive years (2021-2024). These collective achievements further underscore the organization’s commitment to delivering safe, patient-centered care at every step of the patient journey. 

About the Healthgrades Outstanding Patient Experience Award 

Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for their patients during their hospital stay. As part of its annual analysis, Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, covering admissions from January 2023 to December 2023.  

To determine the recipients of the Outstanding Patient Experience Award, Healthgrades applies a scoring methodology to ten patient experience measures. These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations, and cleanliness. Casa Colina Hospital’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.  

“We commend Casa Colina Hospital and Centers for Healthcare for going above and beyond to ensure patients have the best possible experience during their hospital stay and recovery process,” said Debra Gradick, MD FACEP, senior physician consultant at Healthgrades. “Better patient experiences lead to better health outcomes, which is why it’s so important for patients to choose a hospital that excels at providing high quality, compassionate care.”   

Consumers can learn more about how Healthgrades measures hospital quality and access the Outstanding Patient Experience Award Methodology. 

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About Casa Colina Hospital and Centers for Healthcare
 
Casa Colina Hospital and Centers for Healthcare is a nonprofit provider of specialized medical and rehabilitative care for people of all ages with disabling conditions resulting from accidents, disease, or illness. Its continuum of care includes medical-surgical and intensive care, acute rehabilitation, residential rehabilitation, and long-term residential care. Outpatient services include orthopedic and neurologic rehabilitation, physician clinics with nearly 30 medical specialties, children’s services, diagnostic imaging, laboratory, audiology, and day treatment. Casa Colina is also home to a research institute, adaptive recreation and wheelchair sports program, and several residency programs. Located in Pomona, with satellite outpatient services in nearby Azusa, Casa Colina has proudly served the Southern California community and beyond for more than 85 years. Visit www.casacolina.org to learn more. 

About Healthgrades

Healthgrades is dedicated to empowering meaningful connections between patients, doctors, and hospitals. As the #1 platform for finding a doctor and a leader in healthcare transparency, they help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. 

For over 20 years, Healthgrades’ health system, group practice, and life sciences marketing solutions have helped their partners reach and engage consumers on their way to the doctor. 

Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio, including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central and Bezzy, which touch every part of the health and wellness journey. RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives each month.