Visitation Policy

Due to ongoing concerns over the Covid-19 pandemic, Casa Colina Hospital and Centers for Healthcare has made temporary changes to our visitor policy. Please see below for visitation policy by treatment area and location. Masks and temperature screenings are required at all locations. Masks will be provided for those who do not have one.

Medical-Surgical Wing & Intensive Care Unit
Patients may have one visitor at a time for one hour per day between the hours of 12 p.m. and 5 p.m., Monday through Sunday. No scheduling is required. Patients may also receive deliveries of outside food and clothing from family members.

Acute Rehabilitation Wing
Patients are limited to one visitor at a time for 45 minutes. All visitation to our Acute Rehabilitation Wing should be scheduled in advance by calling 909/596-7733, ext. 3008. Patients may also receive deliveries of outside food and clothing from family members.

Surgery Center
Individuals accompanying surgical patients must wait outside unless required for the safety of the patient or requested by the healthcare provider.

Transitional Living Center
Visits to the Transitional Living Center can be initiated by the client or family member and must be set up ahead of time with the residential manager or residential supervisor. Medically necessary vendors and approved maintenance vendors are also permitted on a case-by-case basis. Individuals accompanying clients to the Day Treatment Building must wait outside unless required for the safety of the patient or requested by staff.

Outpatient Services
Individuals accompanying patients must wait outside unless required for the safety of the patient or requested by the healthcare provider. This policy applies to our Pomona Outpatient Center, Physician Specialty Clinics, Audiology Center, and Diagnostic Imaging Center, as well as the Casa Colina Azusa Center.

Children’s Services Center
Children and their parent/guardian are asked to wait outside the building to be screened before entry. Please call 909/596-7733, ext. 4200 if a staff member does not come outside to assist you in a timely manner. Parents are asked to wait outside during their child’s therapy unless it is medically necessary for them to attend or it is their child’s first visit.

Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde
The Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde programs are currently offering outdoor family visitation. Visitation must be scheduled in advance with case management or administration, and visits are limited to one per week. Visitors will be screened and provided with appropriate personal protective equipment prior to and during each visit. We encourage individuals planning to visit to contact the program(s) in advance to ask about additional visit-related precautions.

Padua Village
At this time, Padua Village does not allow visitors that are not essential to the running of the home or to the residents’ healthcare. If you are requesting to visit a client, we ask that you make arrangements ahead of time with house management to determine the appropriate steps.

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We understand how important family and friends are to a patient’s recovery. In addition to limited visitation, we will continue to work closely with our inpatients to connect them with their support network through digital platforms such as FaceTime, Skype, and WhatsApp.

Thank you for your cooperation during this challenging time. If you have a specific question regarding our visitation policies, please call 909/596-7733 and select “0” to speak to our operator, who can direct your call to the appropriate party.